TERMS AND CONDITIONS Last updated: June 1, 2025 Welcome to QorexAi, the ultimate solution for managing your delivery and postal services with AI-powered logistics optimization. These terms and conditions outline the rules and regulations for the use of our platform. By accessing or using QorexAi, you agree to be bound by these terms. Please read them carefully. If you do not agree with any part of these terms, you must stop using the application immediately. 1. Acceptance of Terms By registering on QorexAi, you confirm that you have read, understood, and agreed to be bound by these terms and conditions. These terms apply to all users of the platform, including visitors, registered users, senders, recipients, and delivery partners. 2. Description of Services QorexAi provides comprehensive delivery and postal services including: Package delivery and tracking AI-powered route optimization Real-time shipment monitoring Payment processing through various methods including mobile money Customer support and logistics management The services are offered "as-is" and may be subject to changes or upgrades to improve user experience and efficiency. 3. User Responsibilities You are solely responsible for: Providing accurate and truthful information during registration and for all shipments Keeping your account credentials secure and confidential Ensuring your activities comply with applicable laws and regulations Properly packaging items according to our guidelines Not using QorexAi to ship prohibited, illegal, dangerous, or restricted items Paying all applicable fees and charges in a timely manner QorexAi reserves the right to suspend or terminate accounts that violate these terms or are involved in fraudulent activities. 4. Account Registration and Security To access QorexAi services, you must create an account. You agree to: Provide accurate personal and contact information Maintain the security of your login credentials Notify us immediately of any unauthorized use of your account Be solely responsible for all activities that occur under your account Update your information when necessary to ensure accurate delivery 5. Shipping and Delivery Terms 5.1 Shipment Acceptance All shipments are subject to inspection and acceptance by QorexAi We reserve the right to refuse items that violate our prohibited items policy Dangerous goods, illegal substances, and perishables may be restricted 5.2 Delivery Timeframes Delivery estimates are approximate and not guaranteed Delays may occur due to weather, traffic, security situations, or other circumstances beyond our control We will make reasonable efforts to deliver within estimated timeframes 5.3 Liability for Packages QorexAi's liability is limited to the declared value of the shipment Users are responsible for proper packaging and accurate item descriptions Insurance options are available for high-value items 6. Payment Terms 6.1 Fees and Charges All fees must be paid before shipment processing We accept various payment methods including mobile money, bank transfers, and cash on delivery Prices are subject to change with notice 6.2 Refunds Refunds are processed according to our refund policy Processing times may vary depending on payment method Service fees may be non-refundable in certain circumstances 7. AI-Powered Services QorexAi uses artificial intelligence to optimize delivery routes, predict delivery times, and enhance customer experience. While we strive for accuracy, AI predictions are estimates based on available data and may not always be precise due to external factors. 8. Privacy and Data Protection Your privacy is important to us. Please review our Privacy Policy, which governs the collection, use, and protection of your personal information. By using QorexAi, you consent to the practices described in our Privacy Policy. 9. Prohibited Items You may not ship the following items through QorexAi: Illegal substances or contraband Weapons, explosives, or ammunition Hazardous materials or chemicals Live animals or perishable goods (unless specifically authorized) Items that violate intellectual property rights Currency, precious metals, or jewelry (unless declared and insured) 10. Delivery Partner Network QorexAi works with a network of independent delivery partners. While we carefully select our partners, we are not responsible for the individual actions of delivery personnel beyond our direct control. 11. Force Majeure QorexAi shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, civil unrest, strikes, or technical failures. 12. Limitation of Liability QorexAi is provided on an "as-is" basis. We do not guarantee uninterrupted service availability. QorexAi and its affiliates shall not be held liable for: Direct, indirect, or incidental damages resulting from service delays Loss of business or profits due to delivery issues Damage to packages due to improper packaging by the sender Losses exceeding the declared value of the shipment 13. Dispute Resolution Any disputes arising from the use of QorexAi services shall be resolved through: Direct communication with our customer support team Mediation if necessary Arbitration or legal proceedings as a last resort 14. Intellectual Property All content, trademarks, and intellectual property on the QorexAi platform remain the property of QorexAi or their respective owners. Users may not reproduce, distribute, or create derivative works without explicit permission. 15. Termination of Service We reserve the right to terminate or suspend your access to QorexAi without prior notice if: You violate these terms and conditions Your account is used for unauthorized or illegal purposes Required by law enforcement or legal authorities You fail to pay outstanding fees or charges 16. Amendments We may update these terms from time to time to reflect changes in our services, legal requirements, or business practices. Any changes will be notified via the application, email, or website announcement. Your continued use of QorexAi after updates signifies your acceptance of the revised terms. 17. Governing Law These terms and conditions are governed by applicable laws. Any legal proceedings shall be conducted in the appropriate competent courts. 18. Contact Information For inquiries, support, or complaints regarding these terms and conditions, contact us at: Email: support@qorexai.com Business Hours: Monday-Friday, 8:00 AM-5:00 PM 19. Severability If any provision of these terms is found to be unenforceable or invalid, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. 20. Entire Agreement These terms and conditions, together with our Privacy Policy, constitute the entire agreement between you and QorexAi regarding the use of our services and supersede all prior agreements and understandings.