Qorex AI · Help & Support

Need help with your trading API?

Our team can help you with API integration, authentication errors, rate limits, billing and anything related to Qorex market data.

Average response time: < 12 hours on business days.

Before you open a ticket

Check the API docs for endpoint details and examples.
Make sure your API key is active and attached to a plan.
Copy/paste any error message you see in your logs.

Talk to the Qorex support team

Choose the fastest channel for your question. We usually answer within a few hours.

Support channels

Email support Technical & billing tickets – recommended for most issues.

Email us

Telegram (priority) For Pro / Enterprise customers and urgent incidents.

Open Telegram

Status & uptime Check if there is a known incident or maintenance window.

View status

Create a support ticket

Describe your issue in detail so we can reproduce it quickly.

Ticket form

Your name

Email address We will reply to this email with updates about your ticket.

What do you need help with?

Describe your issue

Optional: Request IDs or log snippet Do not paste any secret API keys. Mask them if needed.

By submitting, you agree that Qorex AI can contact you about this issue.
We usually reply within 12 hours – a bit longer on weekends.

Frequently asked questions

Quick answers to the most common support requests.

FAQ

My API key returns 401 INVALID_API_KEY. What should I check?

Make sure you send the key in the Authorization: Bearer <API_KEY> header, not in the query string. Confirm that the key is active on your dashboard and attached to a plan with enough quota. If you regenerated the key, update it everywhere in your code.

How are rate limits enforced?

Each plan has a daily request quota and a per-second soft limit. If you exceed the limit, the API may return HTTP 429 TOO_MANY_REQUESTS. Implement retry logic with exponential backoff and avoid sending large bursts of requests in a single second.

Can I use Qorex data for a commercial trading platform?

Yes. The Starter and Pro plans are suitable for bots and small platforms. Exchanges, brokers and prop firms should contact us about an Enterprise agreement, which includes SLAs, higher limits and dedicated infrastructure.

How do I upgrade or downgrade my subscription?

You can change your plan from the billing section of your dashboard. Plan changes take effect immediately, and any prorated credit will be automatically applied to your next invoice.

Do you offer sandbox or demo keys?

Every new account starts with a Free plan that gives you limited live data, ideal for testing integrations. If you need a dedicated sandbox cluster, open a ticket and our team will discuss Enterprise options.